Telecoms terms & regulatory information

Contact us01362 760100

These are the terms, schedules and policies for our telecoms services (phone lines, broadband, leased lines and VoIP). We're a member of the Federation of Communication Services and follow its Code of Practice.

Not happy with something? See our complaints procedure. If we can't resolve it, you can refer it to the Communications Ombudsman.

Questions? Call 01362 760100 or email [email protected].

Cookie settings

Switch on what you're happy with. You can change this any time from "Cookie settings" at the bottom of every page.

  • Always on

    Keep the site working and secure, and remember your choices on this panel. These can’t be switched off.

    • Your cookie choices (stored in your browser, not a cookie)

  • Help us see which pages are useful so we can improve the site. Never used for advertising.

    • Google Analytics 4 (sets _ga cookies, kept up to 2 years)

  • Would let us measure adverts and show you relevant ones on other sites.

    • None in use at the moment. If we add any, they’ll be listed here and stay off unless you switch this on.