Unlimited remote helpdesk
Phone or email and we connect to your screen in seconds. No per-call charges, no rationing.
Managed IT services in Norfolk: Managed IT support, done properly.
We become your IT department. Every machine watched, patched and protected around the clock, and when something goes wrong you ring someone who already knows your setup.
Most businesses don't have an IT person. They have whoever's least scared of the server cupboard.
Things get fixed when they break, updates get skipped, and nobody's quite sure the backup works.
Managed support turns that around. We keep an eye on every machine, fix most problems before you notice them, and you get one number to ring when you do need help. One fixed monthly price, plus VAT.
Everything that's included.
No small print about what's "covered". If it's a computer in your business, it's ours to look after.
24/7 monitoring
Failing drives, full disks and offline machines are flagged to us before they become your problem.
Patching, out of hours
Windows and app updates tested and applied overnight.
Managed antivirus
Centrally watched, so a threat on one PC isn't missed.
New starters & leavers
Accounts, email and machines ready on day one, and locked down on the last. Just tell us who and when.
On site & workshop
When remote won't do, we come to you or fix it in our Dereham workshop.
Clear prices. Plus VAT.
Starting points, published so you can budget. Every quote is itemised so you can see exactly what you're paying for.
Pay as you go
£70
+VAT per hour · 15-minute steps
- Remote or on site
- No contract
- No monitoring or patching
Good if things rarely go wrong.
Fully managed
Most popular£16.50
+VAT per machine · per month
- Unlimited remote helpdesk
- 24/7 monitoring & patching
- Fixed monthly cost
- Starters and leavers set up and closed down
Most popular
Get a managed support quoteAdd-ons
- Managed antivirus£5/user
- Server & PC backup£25/mo
- Machine setup / Win 11£70/each
- Cyber Essentials£900/yr 1
All +VAT. Add what you need, when you need it.
From about +VAT / month
A rough guide using the prices above. We'll give you an itemised quote after a quick chat.
Why ACS for support.
The difference isn't the software we use. It's who picks up the phone.
Engineers, not scripts
You speak to a technician in Dereham who can fix it, not a call-logger reading a checklist.
We fix the cause
Repeat problems get investigated and sorted for good, not patched every week.
One supplier
Phones, broadband and Microsoft 365 too, so nobody passes the buck.
Managed IT Support, answered.
How much does managed IT support cost?+
From £16.50 +VAT per machine per month. A 10-PC office with antivirus and backup typically starts around £240 +VAT a month.
How quickly do you respond?+
Every request to our helpdesk is acknowledged straight away, and someone is usually working on it the same day. If we need to come out, we can reach most of Norfolk in about 45–50 minutes, depending on traffic.
Are on-site visits included?+
Not as standard. On-site visits can be added to a support contract for a monthly cost; otherwise call-outs are charged. Our first visit, to meet you and survey your setup, is free.
Is there a minimum contract?+
Managed support contracts run for a minimum of 18 months, unless we've agreed something different with you. Pay-as-you-go support has no contract at all.
What happens out of hours?+
Monitoring runs 24/7 and alerts us to problems. The helpdesk is 8:30am to 5pm, Monday to Friday, with out-of-hours cover by arrangement.
Can you support Macs and home workers?+
Yes. Remote support works wherever your staff are, and we look after Windows and Mac.
Often added.
Hand over the IT headaches.
Any questions, just ask. We'll give you an honest answer.
01362 760100Mon–Fri 8:30am–5pm